How We Handle Your Data
A. What we collect
Only the details we need to run your account safely.
- Setting up an account takes five quick details from you: an email address, a phone number, your full name, the place you call home and the day you were born.
- ID documents and payment details used for checks and transactions.
- Deposits, withdrawals, bets and limits on your account.
- IP address, location, device and browser details.
- Any messages you send to support.
B. Marketing choices
Promotional emails are your call.
We send marketing only when you choose to receive it. To stop it, use the unsubscribe link in any email or switch it off under account settings. Anyone who has self-excluded or paused their play with a cooling-off period gets no marketing from us.
C. Your rights
You stay in control of your data.
- Access: request that we send you a copy of your personal information on file.
- Correction: ask us to fix wrong details.
- Deletion: once no law makes us keep a piece of your data, you can have us wipe it.
- Objection: ask us to stop certain uses, such as marketing.
Email your request and we check your identity before acting on it.
D. Security
We guard your data closely.
Your data stays safe thanks to encrypted connections, tight controls on which staff can see it and security checks on a regular schedule. Use a password that is strong and only for this site.
E. Legal grounds
Every use of your data has a clear reason.
Your data lets us run the account you opened, meet Canadian rules on age and ID checks and stopping money laundering, pursue fair business interests like fraud prevention and, if you agree, send you marketing.
F. Cookies
Cookies have their own page.
Our Cookie Notice lists the cookies on our site and shows you how to control them.
G. Age
You must be an adult of 19 or more to use this site.
Accounts opened by anyone under 19 get closed as soon as we find out. We then wipe every piece of data no law makes us keep. You can read more in our Underage Gambling Policy.
H. Who we share it with
We share data only with trusted partners that support our casino operations.
- Payment companies that handle the money you deposit and withdraw.
- Verification services for identity, age and location checks.
- Providers of hosting, email and game delivery services.
Where Canadian law demands it, we pass data to authorities. Selling your data is something we never do.
I. Transfers outside Canada
Your data keeps its protection wherever it goes.
A few of our partners store or handle data outside Canada. Contracts and protective measures make sure it is guarded to the standard described on this page.
J. Why we use it
To keep your play smooth, safe and legal.
- Opening and running your account.
- Handling payments.
- Checking identity, age and location.
- Running Safer Play tools such as limits and reality checks.
- Answering support emails.
- Sending offers if you opt in.
K. Changes
We keep this page current.
When we update it, we post the new date here and email you about important changes.
L. How long we keep it
As long as we need it, and as long as the law asks.
When an account closes, we hold its transaction and activity records for the full period required under Canada's anti-money laundering rules. After that, the records are deleted or made anonymous.
M. Contact
Questions or requests go to one place.
Email mail@thunderbaycasino.app and our team will help.